Well, no site like this is complete without a resume so ………..

CAREER SUMMARY

Experienced, diverse, IT executive with a proven record of transformation, operations, and departmental growth and maturity in industries, including pharma, legal, hospitality, casino, and insurance. A proven track record of global delivery, change management, and aligning IT strategies with business objectives has helped me excel in creating collaborative and innovative environments. Being committed to leveraging my deep expertise in system design and management to deliver business value and transformative outcomes, with a keen focus on providing customer-centric solutions.

SKILLS

Technical Vision	Vendor Management	ITSM
Aligning Strategy	IT Compliance	Organizational Structure
Short/Long roadmaps	Problem Resolution	Global Delivery
Cloud	Financial Planning	KPI Management
Business Continuity	IT Process Design	Infrastructure
Disaster Recovery	Analytical	Operations
Data Center	Multi-Cultural	Change Management
Vendor Management	ITIL	Customer Service Centric

EXPERIENCE

CIO/Interim IT Leadership                                                                      Redlands, CA. 2023 – Present

• Providing consulting and interim/part-time IT leadership to organizations.

CTO – Angel of The Winds Casino Resort                                          Arlington, WA. 2021–2023

Executive sponsor of IT reporting to the Chief Executive Officer for Angel of The Winds Casino Resort, a private exclusive resort in the beautiful Pacific Northwest.

• I Managed a diverse team consisting of 5 direct reports and an overall team of 35 in roles of project management, infrastructure management, Service Delivery Management, Cybersecurity, and application development.
• I innovatively designed a new multi-tier loyalty program enabling dynamic new business offerings leading to a 28% growth in visits and a 15% claw back of lost clients.
• I partnered with the head of Hospitality to author a multistep strategy to revitalize guest experience resulting in a 10-point increase in satisfaction scores and a 23% increase in occupancy.
• I set the strategy and presented options to the executive team on new and improving audio/visual experiences throughout the resort aligning with client demographics leading to a 10% increase in time on device.
• I partnered with owners (Tribal leaders) to develop state-of-the-art technical offerings for a new custom-built RV park that incorporated PAN for increased user experience park wide.
• I designed, validated, and implemented enhanced processes/methods from change management to user education that enabled a cost savings of 32% in annual cyber liability insurance costs.
• Returned to California for personal reasons.

Director, IT – Paul Hastings Llp                                                          Los Angeles, Ca. 2019-2021

Top IT role reporting to the Chief Administrative Officer for this AM50 Global law firm with offices throughout Europe, North/South Americas, and Asia. Annual revenue of more than $2b

• I led a team of a diverse and globally distributed team of 45 with 5 direct reports comprised of infrastructure engineering, endpoint engineering, telecom/networking, NOC, and support.
• I devised an innovative strategy and roadmap to address the technical debt of unsupported systems resulting in improved operational efficiency and lower run costs.
• I communicated and collaborated with the Chief Information Security Officer to Increase client confidence through improvements in data handling and transmission assuring client privilege and privacy resulting in a 10% increase in client retention.
• I partnered with the Chief Information Security Officer in the creation of disaster recovery plans leveraging SunGard recovery services.
• I pioneered IT Service Management with ServiceNow, elevating IT agility and reliability.
• I implemented new processes around change management, knowledge management, incident management, problem management, and configuration management (CMDB).

Director, IT Infrastructure/Operations – San Manual Band of Mission Indians 2015–2019

Reporting to the Chief Information Technology Officer I provided Strategic and tactical leadership of critical IT operational teams providing IT services to government and commercial holdings including the busiest casino in the United States.

• I managed an overall team size of 88 with 6 direct reports covering infrastructure engineering, application support, database, network engineering, service desk, data center operations, and audio/visual for this sovereign Tribe whose holdings include Yamava and The Palms resort.
• I developed a strategy, a transition plan, and provided calm project guidance addressing the “we can’t” and FUD on transforming IT groups from reactive problem solvers to proactive problem preventers. Resulting in improved IT project completion times, greater user satisfaction, and lower overall operational impacting events.
• I provided a stable and calm guiding presence through very disruptive Casino Gaming System upgrades (must shut the casino down for this) keeping executive teams informed throughout the process and always hitting the back online timeline.

Director, Information Technology – SDL Llp.                                                                                  2012–2014

• Revamped process and procedures resulting in reduced customer delivery time of 3 days.
• Increased automation for updates resulting in more reliable updates and a 10% improvement in time to market.
• Revamped footprint in the data center resulting in greater expansion capabilities with no addition to expense leading to savings of over $1 million.

Director, Information Technology- Oversee.Net                                                                           2008–2011

Director, Technology – Sparebackup                                                                                              2007–2008

Senior Manager, Technology – California State Automobile Association                                    2005–2007 Manager, Technology – CaremarkRx                                                                                                1998–2005